Refund policy
RETURN POLICY
30-Day Returns
We offer a 30-day return policy.
You have 30 days after receiving your item to request a return.
To be eligible, your item must be:
- In the same condition you received it
- Unworn or unused
- With tags attached
- In its original packaging
You must also provide a receipt or proof of purchase.
How to Start a Return
To request a return, contact us at:
not.your.mamas.boutique509@gmail.com
Returns must be approved before being sent.
If your return is accepted, we will provide:
- A return shipping label
- Instructions on how and where to send your item
Items sent back without prior approval will not be accepted.
Damages and Issues
Inspect your order when it arrives.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you’re unsure about an item, contact us before purchasing.
Exchanges
We do not process direct exchanges.
To get a different item:
- Request a return
- Once approved, place a new order
This ensures the fastest turnaround.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must meet the same return conditions:
- Unworn or unused
- With tags
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- Processing time may vary depending on your bank or card provider
If more than 15 business days have passed since approval, contact us at:
not.your.mamas.boutique509@gmail.com